Friday, September 30, 2011

How I Entertain Myself

So today's payday. For me that means that I spend about 15 minutes online, paying bills and whatnot. As part of that process, I logged on to my credit card's website to see what my balance was so that I could schedule a payment. When I did so, I noticed a charge that I did not make or authorize. I also noticed that, right next to the charges listed, there was an option that said, "Have questions about a charge you see here? Click here to chat with a credit card representative." So I did. After some back and forth (wherein the "representative" named "Austin" basically just pointed me to another part of the website where you go to disupute charges), we were wrapped up our chat. Here's what went down:

Austin: Is there anything else I can help you with today?
you: nope
you: thanks
Austin: If you'd like to provide feedback about your experience with us today, please click the button that reads End Chat at top right to answer a few quick questions.
you: you're a computer, aren't you
Austin: We appreciate your business. Thanks!
Austin: No.
you: robot?
Austin: I'm a human being.
Austin: Your feedback is valuable for me.
Austin: Have a great weekend ahead!
you: you're a very good robot computer impersonating a human being
Austin: No.
Austin: I'm really a human being.
you: that's what your programmer instructed you to respond with
you: they are smart that way
Austin: No. Pine Curtain Refugee*, I'm a real human being. (*Not my real name, duh.)
Austin: By the way, nice name.
you: okay okay
you: i'm just messing with you
Austin: No problem.
Austin: Please click the button that reads End Chat at top right to answer a few quick questions.
Austin: Your feedback is valuable for me.
Austin: Have a great weekend ahead!
you: Okay. You too, robot!
Austin: You too Pine Curtain Refugee.
Austin: Please click the button that reads End Chat at top right to answer a few quick questions.
Austin: Your feedback is valuable for me.
you: Chill, robot! I'm a busy lady! I'll get to it!
Austin: Have a great weekend ahead!



When I finally did click "End Chat" and answer the questions he kept referencing, I answered the "How can we improve the chat experience?" question with the obvious answer: "No robots."

2 comments:

Amber said...

Ha! Have you ever spoken with Cleverbot? It's actually very similar to what your "spokesperson" sounded like!

Christina said...

Call me dumb, no really, don't call me dumb. But, I had no idea they were robots. They always seem so real to me. Ha!